Terms & Conditions

- The smallprint -
  • All classes must be paid in advanced at the time of booking online, over the phone or at the reception.
  • Classes start on time, no late admissions! Please sign in at reception at least 5 minutes before the start of the class to ensure you can attend the class.

CLASS PASSES

Drop-Ins

  • 60 minute, 75 minute and 90 minute classes.
  • Valid 12 months from purchase date.
  • Concession of 20% available for students, OAP and unemployed with valid documentation.
  • Non-refundable except for medical reasons and with proof of medical certificate.

Lumi Love Drop-In

  • Valid for Lumi Love Classes only.
  • Valid 30 days from date of purchase.
  • Non-refundable.
  • Non-transferable.
  • No concessions.

Class Passes

  • 5 class pass – valid for 12 months from purchase date.
  • 10 class pass – valid for 12 months from purchase date.
  • May be used for Lumi Love Classes.
  • Concession of 20% available for students, OAP and unemployed with valid documentation.
  • Special pass deals cannot be extended.
  • Non-refundable except for medical reasons and with proof of medical certificate.

 Cancellations:

  • Classes cancelled up to 3 hours before the start of the class will be refunded in full to your pass. Drop-in payments will be given as credit.
  • Classes cancelled less than 3 hours before the start of the class and no shows will be charged to your pass.
  • Non-refundable, except for medical reasons and with proof of medical certificate.

UNLIMITED PASSES

Intro special – 3 weeks

  • 21 consecutive days of unlimited yoga.
  • Activates on first date of use.
  • Only valid for students that have not practiced at Lumi Power Yoga before.
  • In the event that the same person signs up for two intro offers, only the first will be recognized. The second purchase can be used as credit towards any other classes (except pregnancy and post-natal yoga) at Lumi.
  • Not valid for Lumi Love Classes.
  • Cannot be purchased after a regular drop-in class.
  • Includes a 20% discount for one Basics Workshop held regularly at Lumi.
  • Non-transferable.
  • Non-refundable except for medical reasons and with proof of medical certificate.
  • No concessions.

 

Unlimited 30 Days

  • 30 consecutive days of unlimited yoga.
  • Valid for Lumi Love Classes.
  • Activates on first date of use.
  • Non-transferable.
  • Non-refundable except for medical reasons and with proof of medical certificate

 

Monthly Unlimited – 3 Months Contract

  • Minimum contract duration of 3 consecutive months.
  • After the first three months the contract turns into a monthly rolling contract.
  • Can be frozen once in a 12 month period free of charge for up to 2 weeks. Any additional suspensions are charged at £25 per suspension for up to 1 month at a time. Requests to freeze the pass need to be made in writing via email to info@lumipoweryoga.com no less than 14 days prior to the suspension.
  • Monthly contract can be cancelled in writing 14 days prior the the next payment date.
  • Valid for any classes (except pregnancy and post-natal).
  • 10% off workshops, privates and massages.
  • 1 guest pass each month.
  • Non-transferable.
  • Cannot be shared.
  • Non-refundable except for medical reasons and with proof of medical certificate.
  • No concessions.
  • If the credit/debit card or direct debit account payment fails to authorise for any reason, a £25 late fee will apply in the case of failed or delayed authorisation. The service will be deactivated if the account becomes more than 30 calendar days late.

 

Cancellations:

  • Cancellations can be made up to three hours prior to the class without charge.
  • For class cancellations within three hours before the start of the class and no shows, a penalty fee of £5 is charged in the event that the class is full and we are unable to give your space away.
  • If you late cancel or do not show up for a class more than 3 times per month, the full drop in rate is charged for each further late cancel or no show to prebooked classes.

SPECIAL OFFERS

Lumi Power Yoga reserves the right to make special offers to targeted client groups. These passes are non-transferable and concessions do not apply. Please refer to the specific terms and conditions for such passes.

Best Friends In Life (And In August) Are Free!

This promotion runs from 1st – 31st of August 2018.

Your Friends…

  • get their 1st class for FREE in August if they have not been to the studio before.
  • must come to the class with you.
  • must fill in the New Yogi form.
  • are eligible for the introduction offer after their 1st free class.

You…

  • are a student at Lumi and have taken paid studio classes before.
  • can bring as many friends as you like during December; max. 2 per class.
  • will receive a Lumi branded gift for every 5 friends you refer in December.
  • will win a brand new yoga mat if you refer the most friends.
  • don’t need to pre-book but please arrive early (15 mins) before the class with your friends to make sure you have a space

You and your referred friends…

  • will be entered into a prize draw for one month of free yoga!

This free month of yoga…

  • needs to be used within 6 months.
  • can be transferred to someone else.
  • can be used after the introduction offer.

We at Lumi…

  • love to see you and your friends at the studio.
  • will treat your friends very nicely indeed.
  • reserve the right to change or stop this promotion if classes get mobbed.

 

Midsummer Month – 30 Days Unlimited for £89 (£56 off!)

  • Valid consecutive 30 days from first date of use
  • Must be activated within ONE month of purchase
  • Non-extendable
  • Non-refundable except for medical reasons and with proof of medical certificate
  • Non-transferable
  • No concessions
  • Classes start on time, no late admissions! Please sign in at reception at least 5 minutes before the start of the class to ensure you can attend the class
  • Cancellations can be made up to three hours prior to the class without charge
  • For class cancellations within three hours before the start of the class and no shows, and in the event that class is full the space reserved by cannot be given away, a penalty fee of £5 is charged
  • If you late cancel or do not show up for a class more than 3 times per month, the full drop in rate is charged for each further late cancel or no show to prebooked classes

Midsummer Monkey Madness – 10 Class Pass for £89 (£46 off!)

  • Valid 3 months from first date of use
  • Must be activated within ONE month of purchase
  • Non-extendable
  • Non-refundable except for medical reasons and with proof of medical certificate
  • Non-transferable
  • No concessions
  • Classes start on time, no late admissions! Please sign in at reception at least 5 minutes before the start of the class to ensure you can attend the class
  • Cancellations can be made up to three hours prior to the class without charge
  • For class cancellations within three hours before the start of the class and no shows, and in the event that class is full the space reserved by cannot be given away, a penalty fee of £5 is charged
  • If you late cancel or do not show up for a class more than 3 times per month, the full drop in rate is charged for each further late cancel or no show to prebooked classes

WORKSHOPS

  • Workshops must be prepaid in full at time of booking.
  • Credit is valid only for the workshop booked.
  • Workshops credits are transferable to other yogis but not to other workshops.
  • Non-refundable except for medical reasons and with proof of medical certificate.
  • No concessions.

Appointments for Massages and Private Classes

One Off Appointments

  • Appointments subject to availability.
  • Cancellation policy below applies.
  • Valid 12 months from purchase date.
  • Transferable.
  • Members on the 3 months unlimited Contract and 1 Year Pass receive a 10% discount.
  • No concessions.

Massage Packages of 3 Treatments

  • Appointments subject to availability.
  • Cancellation policy below applies.
  • Valid 12 months from purchase date.
  • Non-Transferable.
  • No further membership discounts apply.
  • No concessions.

Private Yoga Packages of 3 Classes

  • Appointments subject to availability.
  • Cancellation policy below applies.
  • Valid 12 months from purchase date.
  • Non-Transferable.
  • No further membership discounts apply.
  • No concessions.

Cancellations for Appointments

  • Cancellations must be made at least 12 hours prior to the appointment.
  • For cancellations up to 48 hours prior to the appointment, a full refund applies.
  • For cancellations up to 24 hours prior to the appointment a 50% refund applies.
  • For cancellations up to 12 hours prior to the appointment a 25% discount applies.
  • For cancellations less than 12 hours prior to the appointment no refund applies.

RETREATS

  • A non-refundable deposit is required to secure your space.
  • Payment in full must be made at least 4 weeks before the start of the retreat.
  • Early bird rates available, please refer to the terms and conditions specific to the retreat you plan to attend.
  • Non-refundable except for medical reasons and with proof of medical certificate up to a week before the start of the retreat.
  • No concessions.
  • Lumi Power Yoga recommends setting up your own travel insurance. Lumi Power Yoga is not responsible for any health or travel issues encountered.

TEACHER TRAININGS

  • Participation is subject to successful application.
  • For the application deadline please check the terms and conditions specific to the teacher training you plan to attend.
  • A non-refundable deposit is payable on approval of application to secure your space.
  • The full course fee is due at least 2 weeks prior to the start of the training.
  • Early bird rates are available. For details on deadlines and payment requirements please check the terms and conditions specific to the teacher training you plan to attend.
  • Fees are non-refundable except for medical reasons and with proof of medical certificate.
  • No concessions.

GIFT VOUCHERS

  • Lumi Power Yoga gift vouchers can be used for services and products offered at Lumi Power Yoga.
  • Valid one year after issue date.
  • No refunds.
  • No exchange for cash or credit.

PRODUCTS

  • Refunds and returns only apply to unopened and unused items in their original packaging within 14 days of purchase.
  • A full refund or credit can be given for items returned within 14 days of purchase.
  • If the item is damaged, please return within 14 days of purchase for an exchange.
  • No refunds or credit for returns after 14 days of purchase.
  • Shipping charges will be added to the price of items and will be stated in the final price.

PAYMENT

We accept cash and card payment. Minimum card payment is £5. Lumi Power Yoga is not responsible for any fees, charges or exchange rates levied by individual financial institutions or card issuing companies.

NETBANX By Optimal Payments

 

GENERAL

Cancellations of classes or workshops

  • In the unlikely event that Lumi Power Yoga needs to cancel a workshop,  full credit or a full refund is given.
  • In the unlikely event that Lumi Power Yoga needs to cancel a class on short notice within 24 hours, full credit is given.
  • Lumi Power Yoga reserves the right to change the schedule of classes and remove and add classes to the schedule. In addition, Lumi Power Yoga may cancel classes or close the studio for special events, necessary repairs, and holidays.

 

Personal belongings and Safety

  • Neither Lumi Power Yoga, nor its employees or agents shall be liable for any loss, damage or theft of any property (including bicycles) brought onto or left outside the premises. For security reasons members may take personal belongings and valuables into the yoga and treatment rooms.
  • Lumi Power Yoga reserves the right to refuse admission to the Studios.

 

Fitness and Health

  • Some of our classes, workshops and trainings at Lumi Power Yoga take place in a heated room. Each member agrees to familiarise themselves with what classes involve prior to assessing whether they are fit to participate in a class. Members should refer to the Website or speak to a member of staff for further information.
  • Lumi Power Yoga staff are not medically trained and are therefore not qualified to assess whether the member or any guest is in good physical condition and/or that the member can engage in any exercise without detriment to the member’s health, safety, comfort or physical condition. Please however notify your teacher of any health issues prior to the start of the class.
  • Members are advised not to undertake physical activities without first seeking medical advice if they have concerns over their physical condition. By taking part in classes, workshops and trainings held at Lumi Power Yoga members agree that they know of no medical or other condition why they should not be capable in participating in the excercises offered by Lumi Power Yoga, and that these would not be detrimental to the Member’s health, safety or physical condition.
  • The Studio reserves the right to refuse access to any member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
  • Members shall not use  Lumi Power Yoga facilities if they are suffering from: low/high blood pressure and/or cardiac irregularities, any infectious or contagious illness, disease or other ailment where there is a risk, however small, that such ailment may be detrimental to the health safety, comfort or physical condition of the other members. If there is any doubt, the member should consult their doctor. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
  • Members are required to follow the instructions of the teacher at all times.

 

PRIVACY POLICY

This is the Privacy Policy for Lumi Power Yoga, 121 King Street, London, W6 9JG. We shall refer to this company as any of the following: Lumi, we, us or our.

This Privacy Policy explains in detail how we collect personal data, the reasons for this collection, the legal basis for processing and how we handle and maintain the security of the personal data we process.

It is likely we will need to update this privacy policy from time to time.

 

How to Contact Us

For the purpose of relevant data protection legislation, we are the controller of the personal data you provide to us and as a controller, we use the personal data we hold on you in accordance with this Privacy Notice.

If you wish to access or correct your personal data held by us or if you need to contact us in connection with our use of your personal data, then these should be directed to the Data Privacy Manager using the following details:

By email: info@lumipoweryoga.com

Our data manager is Ari Iso-Rautio and you can contact him at info@lumipoweryoga.com

 

What Information Do We Collect and Why?

We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. The personal data we hold includes personal data you provide to us in person, via our website or by telephone, including personal and contact details (such as your first name, last name, date of birth, gender, billing address, email address, mobile number, health details) you supply when booking a class, signing up for the first time and signing up to our newsletter.

Aside from health data, we regard the use and processing of the above personal data within the obligation of a contract entered into with us when purchasing our services. Without out it, we could not provide the services we do (i.e., yoga classes, trainings, workshops, etc.).

We may use this information for the purposes of providing, monitoring, assessing and marketing Lumi Power Yoga. We may also use your personal data to inform you of information, new features, offers, services, and products from Lumi Power Yoga from time to time. If you do not wish to receive information regarding offers and studio news, you can opt out from our newsletter at anytime.

We collect special category health data optionally as it may be in the vital interest of a data subject should there be a risk to health and where these details may prevent further injury or risk.

We do also collect financial data which includes personal data which relates to your finances, such as your bank account and payment card details and information which we collect from you for the purposes of the prevention of fraud. We work with a third-party provider, MINDBODY, to store this data (more below).

 

How Do We Obtain Your Personal Data?

We obtain your personal data directly from you, either in person (at our studio or otherwise), via our website or by telephone. This could include personal data which you provide when you:

  • Purchase our products or services
  • Create an account on our website
  • Subscribe to our newsletter
  • Request information on our services or products or for other marketing to be sent to you
  • Enter into a competition or promotion
  • Complete a survey from us or give us feedback

We use a system called MindBodyOnline (operated and owned by MINDBODY) for storing your contact details and processing online transactions. MindBodyOnline encodes your card and contact details to ensure the details are safe to transfer to use. Card details you store on your account for online payments are not visible to us and we do not save your card details.

MINDBODY is based in the United States, with operations around the world. They store all data in servers and back-up servers located in the US. MINDBODY has Privacy Shield certification which complies with GDPR regulations related to transferring data outside of the EU.

Lumi Power Yoga reserves the right to take audio, photo and video recordings in the studio and during classes. Lumi Power Yoga holds the full rights and rights to use such recordings for print and online marketing of Lumi Power Yoga. Lumi Power Yoga will endeavour to inform participants when such recordings are made and considers the processing of this data in accordance with its legitimate interests for business monitoring, training requirements (internal only) and improvement to the studio and its working practices.

 

Data Retention

Whenever we collect or process your personal data, we will only keep it for as long as is necessary for the purpose for which it was collected. In most cases this is for the length of time that you continue to use our services.

At the end of that period, your data will either be deleted completely or anonymised, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis.

 

Who Do We Share Your Personal Data With?

We will not sell, share, rent or otherwise distribute any personal information to third parties. Any information supplied by you to us via this website will only be used in accordance with the General Data Protection Regulation.

 

Data Security

We recognise the importance of data security and take measures to ensure the security of personal data.

Access to your personal data is password-protected, and only those with permission are granted access. Any misuse of personal data is considered a disciplinary offence and a full investigation is automatically entered into.

 

How Can You Access Your Data?

We try to be as open as we can be in terms of giving people access to their personal information. Subject to applicable law including relevant data protection laws, you may have a number of rights in connection with the processing of your personal data, including:

  • The right to request access to your personal data that we process or control;
  • The right to request rectification of any inaccuracies in your personal data or, taking into account, the purposes of our processing, to request that incomplete data is completed;
  • The right to request, on legitimate grounds as specified in the law:
    • Erasure of your personal data that we process or control; or
    • Restriction of processing of your personal data that we process or control.
  • The right to object, on legitimate grounds as specified in the law, to the processing of your personal data;
  • The right to receive your personal data in a structured, commonly used and machine-readable; and format and to have your personal data transferred to another controller, to the extent applicable in the law

To make a request to us for any personal information we may hold, you need to put the request in writing addressing it to data.protection@lumipoweryoga.com, or Data Protection, Lumi Power Yoga, 121 King Street, London W6 9JG.

 

Further Data Subject Rights

In cases where we are processing your personal data on the basis of our legitimate interest, you can ask us to stop for reasons connected to your individual situation. We must then do so unless we believe we have a legitimate overriding reason to continue processing your personal data.

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

You have the right to stop the use of your personal data for direct marketing activity through all channels, or selected channels. We must always comply with your request.

 

Links to Other Websites

This policy only applies to us. If you link to another website from our website, you should remember to read and understand that website’s privacy policy as well. We are not responsible for any use of your personal data that is made by unconnected third-party websites.

 

Contacting The Regulator

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113 or go online to www.ico.org.uk/concerns (opens in a new window; please note we cannot be responsible for the content of external websites).

Any Questions?

 If you have any questions that haven’t been covered in our Privacy Policy, please contact us and we will be happy to help you: dataprotection@lumipoweryoga.com, 0208 846 8504, 121 King Street, London, W6 9JG.

 

USE OF WEBSITE

By using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

Intellectual property rights

Unless otherwise stated, we own the intellectual property rights in the website and material on the website. Subject to the licence below, all our intellectual property rights are reserved.

Licence to use website

You may view, download and print pages or other content from the website, provided that:
(a)   you must not republish material from this website (including republication on another website), or reproduce or store material from this website in any public or private electronic retrieval system.
(b)   you must not reproduce, duplicate, copy, sell, resell, visit, or otherwise exploit our website or material on our website for a commercial purpose, without our express written consent.

Parts of our website are password protected. From time to time, we may restrict access to those sections, or to the entire site, to users who have registered with us. If you choose, or you are provided with, a password, you must treat such information as confidential and only use it yourself. Lumi Power Yoga takes all reasonable steps to protect your personal information, however we cannot guarantee the security of any information you disclose online. By using the triyoga website you accept the inherent security implications of dealing online and will not hold Lumi Power Yoga responsible for any breach of security unless such breach has been caused by Lumi Power Yoga’s negligence.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

VARIATION

Lumi Power Yoga reserves the right to vary and revoke these Terms and Conditions from time to time which it may consider necessary or desirable for the regulation of the internal affairs of the Studios and/or the conduct of Members. This includes but is not limited to the right to amend class times and teachers, cancel classes and amend the pricing structure at its discretion. Lumi Power Yoga will endeavour to give notice of such changes as is reasonably practicable. Any such changes will be published on the website and, until revoked, are binding on members. Please check this page regularly for the most recent updated version.

Lumi Power Yoga Ltd.
121 King Street
Hammersmith W6 9JG
Tel:0208 846 8504
E-Mail: Info@lumipoweryoga.com

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